Stop losing sleep over late-night check-ins.
Sarah is your AI-powered after-hours phone assistant, built on the same platform proven across 183 NZ holiday properties — now available for motels. She handles late arrivals, room access, and guest questions after your office closes, and escalates anything that needs a human straight to your on-call team.
🚪 Unit 6 — rear block
🔑 Door code: 4471#
From late arrivals to noise complaints, Sarah handles the most common after-hours calls a motel gets, without pulling a manager out of bed for every one.
Confirms the booking, assigns the room, and talks the guest through after-hours check-in — no one needs to wait up at reception.
Reads keypad codes clearly, twice, or sends them straight to the guest's phone by SMS — whichever they prefer.
Answers where to park, points out quiet hours, and logs noise complaints for the morning team — or escalates if it's getting out of hand.
Step-by-step operating instructions and fault-finding, tailored to the unit in each room.
Sends the network name and password straight to the guest's mobile. No spelling it out, no repeating.
Input switching, streaming app help, and remote troubleshooting matched to the exact TV in each room.
Microwave, cooktop, and fridge/freezer guidance for self-contained units — brand-specific where you've set it up.
Two-tier system: fire and medical go straight to 111. Security, gas, or flooding issues escalate your on-call team for human assessment.
Sarah answers immediately. No hold music. No voicemail. A calm, natural voice every time.
Sarah asks for a name or booking reference and confirms the room — smart matching against your bookings.
Answer delivered directly — codes, passwords, instructions — or SMS'd to the guest's phone in seconds.
Unresolved issues alert your on-call team. Response times logged automatically via one-tap link.
Sarah's core platform — call handling, property matching, SMS delivery, and on-call escalation — is built and in final testing across 183 holiday properties with a local holiday home property manager in Hanmer Springs. The motel version runs on that same proven engine, reconfigured around how motels actually operate: one location, many rooms, and guests who show up at the door rather than letting themselves in.
All plans include a one-off $500 setup fee. No lock-in — cancel with 30 days notice. Pricing is based on number of locations, not rooms — most single-site motels fall under Starter.
NZD + GST · billed monthly
Ideal for independent, single-site motels
NZD + GST · billed monthly
Ideal for small motel groups
NZD + GST · billed monthly
Ideal for motel chains & franchises
Yes — that's the core use case for motels. Sarah confirms the booking, assigns the room, and gives (or texts) the door code, so a guest arriving at midnight doesn't need anyone physically there to let them in.
Sarah re-sends the room's access code by SMS or reads it out over the phone, the same way she would for a first-time check-in. If it's a genuine lock malfunction rather than a forgotten code, she escalates straight to your on-call contact.
She works from the booking and room information you give her during setup. If you connect a property management system, that information stays current automatically — otherwise it's as current as your last update.
She logs the complaint and the room it concerns for your morning team, and asks the guest to try quiet hours first. If it sounds urgent or ongoing, she escalates to your on-call contact immediately rather than waiting until morning.
Same underlying platform, reconfigured around how motels work — one location with multiple rooms and guests who typically arrive at a front door rather than letting themselves into a standalone property. Setup and features are tailored accordingly.
Yes. Sarah is designed to resolve most calls herself, but she's never a dead end. Any guest who asks to speak to someone, or whose issue she can't resolve, gets an immediate escalation SMS to your on-call team. For genuine emergencies — fire, medical — she directs guests to call 111 first, then alerts your team at the same time.
We'll set up a 30-minute live demo where you call in as a guest and hear exactly what your guests will hear. No slides. No jargon. Just Sarah doing her thing.
Pick a time that suits you — we'll configure Sarah for your motel and walk you through a live call.
Book a time →30 minutes · No obligation · Live demo for your motel