Stop losing sleep over gate codes and late arrivals.
Sarah is your AI-powered after-hours phone assistant, built on the same platform proven across 183 NZ holiday properties — now available for holiday parks and baches. She handles late arrivals, gate and site access, and guest questions after the office closes, and escalates anything that needs a human straight to your on-call team.
🚧 Gate code: 2290#
📍 Site 14 — follow signs past the camp kitchen
From gate codes to lockbox details, Sarah handles the most common after-hours calls holiday parks and baches get, without pulling anyone out of bed for every one.
Confirms the booking and gives (or texts) the gate code and directions to the site or cabin — no one needs to wait up at reception.
Confirms which site or cabin is theirs — powered or unpowered, cabin type — matched against your current bookings.
For standalone baches with no one on site, reads lockbox or key safe codes clearly, twice, or sends them by SMS.
Location and opening hours for ablution blocks, camp kitchens, and laundries — exactly as you've set them up.
Powered-site hookup steps, tank-water conservation tips, and septic do's and don'ts for self-contained baches.
Sends the network name and password straight to the guest's mobile, and lets them know exactly when the office reopens.
Shares quiet hours, pet and visitor policies, and logs any complaints for the morning team — or escalates if it's urgent.
Two-tier system: fire and medical go straight to 111. Security, gas, or flooding issues escalate your on-call team for human assessment.
Sarah answers immediately. No hold music. No voicemail. A calm, natural voice every time.
Sarah asks for a name or booking reference and confirms the site, cabin, or bach — smart matching against your bookings.
Answer delivered directly — codes, directions, instructions — or SMS'd to the guest's phone in seconds.
Unresolved issues alert your on-call team. Response times logged automatically via one-tap link.
Sarah's core platform — call handling, property matching, SMS delivery, and on-call escalation — is built and in final testing across 183 holiday properties with a local holiday home property manager in Hanmer Springs. The holiday parks & baches version runs on that same proven engine, reconfigured around however your property operates — from a single self-contained bach to a multi-site holiday park with cabins, powered sites, and shared facilities.
All plans include a one-off $500 setup fee. No lock-in — cancel with 30 days notice. Pricing is based on number of locations, not sites or cabins — most single-property holiday parks and baches fall under Starter.
NZD + GST · billed monthly
Ideal for independent holiday parks & baches
NZD + GST · billed monthly
Ideal for small holiday park or bach groups
NZD + GST · billed monthly
Ideal for holiday park chains & bach portfolios
Yes — that's the core use case for holiday parks. Sarah confirms the booking, confirms the site or cabin, and gives (or texts) the gate code and directions, so a guest arriving after dark doesn't need anyone physically there to let them in.
Yes. Sarah can be the only after-hours contact point for a standalone bach — confirming the booking, giving the lockbox or key safe code, and talking a guest through anything else they need. She only escalates to you if something genuinely needs a human.
She works from the booking and site information you give her during setup. If you connect a property management system, that information stays current automatically — otherwise it's as current as your last update.
She logs the complaint and the site it concerns for your morning team, and asks the guest to try quiet hours first. If it sounds urgent or ongoing, she escalates to your on-call contact immediately rather than waiting until morning.
Same underlying platform, reconfigured around how holiday parks and baches work — from a single self-contained bach with no one on site, to a multi-site park with cabins, powered sites, and shared amenities. Setup and features are tailored accordingly.
Yes. Sarah is designed to resolve most calls herself, but she's never a dead end. Any guest who asks to speak to someone, or whose issue she can't resolve, gets an immediate escalation SMS to your on-call team. For genuine emergencies — fire, medical — she directs guests to call 111 first, then alerts your team at the same time.
We'll set up a 30-minute live demo where you call in as a guest and hear exactly what your guests will hear. No slides. No jargon. Just Sarah doing her thing.
Pick a time that suits you — we'll configure Sarah for your holiday park or bach and walk you through a live call.
Book a time →30 minutes · No obligation · Live demo for your property