Stop losing sleep over late arrivals and guest questions.
Sarah is your AI-powered after-hours phone assistant, built on the same platform proven across 183 NZ holiday properties — now available for B&Bs and lodges. She handles late arrivals, room guidance, and guest questions after you've gone to bed, and escalates anything that needs a human straight to you or your on-call team.
🚪 Side entrance code: 7731#
🅿️ Parking: gravel area to the left of the main house
From late arrivals to breakfast questions, Sarah handles the most common after-hours calls B&Bs and lodges get, without you being on call every night you host.
Confirms the booking and talks the guest through after-hours check-in — no need to wait up or leave the porch light on.
Reads keypad or lockbox codes for private entrances clearly, twice, or sends them straight to the guest's phone by SMS.
Shares serving times, where to go in the morning, and how to flag a dietary requirement — exactly as you've briefed her.
Points guests to the cafes, walks and bookings you want to suggest — from the info you give her, never invented on the spot.
Step-by-step operating instructions for heat pumps, wood fires, or electric heaters — tailored to each room.
Sends the network name and password straight to the guest's mobile. No spelling it out, no repeating.
Answers where to park and shares quiet hours — mindful of shared walls and a host's own home nearby — and logs anything that needs follow-up.
Two-tier system: fire and medical go straight to 111. Anything else that needs a human escalates to you or your on-call contact.
Sarah answers immediately. No hold music. No voicemail. A calm, natural voice every time.
Sarah asks for a name or booking reference and confirms the room — smart matching against your bookings.
Answer delivered directly — codes, directions, instructions — or SMS'd to the guest's phone in seconds.
Unresolved issues alert you or your on-call team. Response times logged automatically via one-tap link.
Sarah's core platform — call handling, property matching, SMS delivery, and on-call escalation — is built and in final testing across 183 holiday properties with a local holiday home property manager in Hanmer Springs. The B&Bs & lodges version runs on that same proven engine, reconfigured around however your property operates — from a single owner-run B&B to a multi-room boutique lodge.
All plans include a one-off $500 setup fee. No lock-in — cancel with 30 days notice. Pricing is based on number of locations, not rooms — most single-property B&Bs and lodges fall under Starter.
NZD + GST · billed monthly
Ideal for independent B&Bs & lodges
NZD + GST · billed monthly
Ideal for small lodge or B&B groups
NZD + GST · billed monthly
Ideal for lodge chains & B&B portfolios
Yes — that's the core use case. Sarah confirms the booking, gives (or texts) the entrance code and directions to the room, so a late guest doesn't need you up and answering the door.
She can share whatever you brief her on — serving times, where to go, how to flag a dietary need for the morning. Taking specific breakfast orders is something you'd confirm the details of with the guest directly.
Within the information you give her — the cafes, walks, and local spots you want to suggest. She won't invent her own recommendations or claim to know a place she hasn't been briefed on.
She works from the booking and room information you give her during setup. If you connect a property management system, that information stays current automatically — otherwise it's as current as your last update.
Same underlying platform, reconfigured around how B&Bs and lodges work — a more personal, host-on-site style of hospitality, with breakfast and local-knowledge questions that holiday homes and motels don't usually get. Setup and features are tailored accordingly.
Yes. Sarah is designed to resolve most calls herself, but she's never a dead end. Any guest who asks to speak to someone, or whose issue she can't resolve, gets an immediate escalation SMS to you or your on-call team. For genuine emergencies — fire, medical — she directs guests to call 111 first, then alerts you at the same time.
We'll set up a 30-minute live demo where you call in as a guest and hear exactly what your guests will hear. No slides. No jargon. Just Sarah doing her thing.
Pick a time that suits you — we'll configure Sarah for your B&B or lodge and walk you through a live call.
Book a time →30 minutes · No obligation · Live demo for your property